OWNER / OPERATOR, 2001 - present
Amy Stevens Design & Marketing - Rancho Santa Margarita, CA
Design and implement website solutions for small to medium businesses and non-profit organizations.
Responsible for technical details of domain name, server set-up, hosting selection and implementation, and email services.
Provide online marketing direction and search engine optimization of sites.
Create integrated marketing materials and printed collateral.
Coordinate mass-mailing campaigns.
BUSINESS ANALYST / DEVELOPER, 2000 - 2001
buy.com, Inc. - Aliso Viejo, CA
Analyze and document business requirements for new Customer Support systems.
Responsible for content and management of help and tech support section of web site.
Led unit test efforts, integration testing and user acceptance testing for CRM system.
Responsible for analysis and implementation of next generation customer service email system.
Relationship manager for online tech support vendor including quality and usage monitoring, managing vendor to service level agreement (SLA).
PRODUCT MARKETING MANAGER, 2000
ZLand.com, Inc. - Aliso Viejo, CA
Managed internal ERM product and marketing of general release web related software products to franchise sales channel in privately held ASP specializing in e-business products (e-marketing, e-commerce, and e-operations.)
Responsible for business cases, marketing requirements definitions (MRDs), functional requirements definitions (FRDs), marketing collateral, best practices policy/process development, and product rollout and evangelization.
Redesigned and managed content for online sales and product resource center (Intranet).
LEAD PROJECT MANAGER / WEB PRODUCTION MANAGER, 2000
ZLand.com, Inc. - Aliso Viejo, CA
Led project management and web production group for North American Production Services. Managed multiple simultaneous web site development projects with teams of 2-5+.
Responsible for all post-sales activities including requirements definitions, client relationship and customer care, site publishing, content writing and formatting, customer account set-up (domain, web and email services).
Responsible for continuing education, best practices policy/process development, and documentation rolled out to 20+ production/project managers across North America.
Created and managed websites for 20+ sales offices. Managed content for online company resource centers (Intranet).
DATABASE PROGRAMMER / PROJECT LEAD, 1999 - 2000
DB Works, Inc. - Lake Forest, CA
Development and programming of automation applications for small to medium sized businesses using Microsoft Access, SQL Server and Visual Basic.
Responsible for all aspects of each project, including client relations, project management, statement of work (SOW), functional specification, design and development of database, online help and printed user manual, network installation and implementation, and user training.
SENIOR APPLICATIONS INSTRUCTOR, 1997 - 1998
New Horizons Computer Learning Center - Santa Ana, CA
Trained corporate clients and individuals in use of desktop applications and computer programming languages including: Windows 95, Office 95, Office 97, MS Access database development, and Visual Basic for Applications.
Developed and evaluated custom outlines and courseware. Created class files, labs, exercises, and course materials.